Payment & Shipping Methods

PAYMENT & SHIPPING METHODS

( April,2020)

1. GENERAL REMARKS

This document, together with the additional information available on www.flowersleaves.gr (the “Site”) constitutes the Payment & Shipping Methods (the “PSM”) in force between the user of the Site (“You” or the “User”) and Karavoulias Marios (“flowers & leaves”). It governs the contractual relationship between You and flowers & leaves in relation with any purchase made on or through the Site (the “Transaction”). At the time of verification of your order by checking the box provided for this purpose and clicking the “CHECK OUT” button, You hereby state that You fully and unconditionally accept these PSM. Please read carefully the PSM before proceeding to any Transaction through the Site. You are bound by the version of the PSM that is in force at the time You submit an online form (the “Form”) confirming Your intent to order products on the Site (the “Order”).

The PSM shall also apply if you choose to place your Order through flowers & leaves customer service (the “Customer Service”) by using the contact form available on the Site, or by calling the following phone number +30 211 1135412.

If you placed an Order through the Customer Service, the Products You ordered will be delivered with the PSM. If You do not accept the PSM or if You do not want to keep the Products, You may return Your parcel by following the procedure described under clause 13. If You do accept these PSM and wish to keep your Products, You have nothing to do. After five (5) days, the PSM shall be considered as accepted and You agree that You will be bound by these PSM

2. MODIFICATION OF TERMS

flowers & leaves may at any time amend the PSM, without prior notice. It is Your responsibility to regularly check the PSM to remain informed of their latest amendments.

3. TERRITORY

You may place an Order only if Your billing address, Your delivery address, and the address corresponding to Your credit card are all located in one and the same country.

4. OPERATION OF THE SITE

The Site is a secure online platform that allows Users to place an Order online and receive by mail the articles or goods offered for sale on the Site (the “Product(s)”).

5. CHARACTERISTICS OF PRODUCTS

The authoritative description of the Products is the description published on the Site at the time of the Order.

6. AVAILABILITY OF PRODUCTS

Images of the Products on the Site are provided for information purpose only on flowers & leaves’s collection and their publication on the Site shall not constitute an offer.

The publishing of Products’ descriptions on the Site shall only constitute an invitation to make an offer. By placing an Order, the User is making an offer to flowers & leaves, and flowers & leaves has the right but not the obligation to accept or reject the offer, in its sole discretion.

7. PRICE

Products’ price is stated in in two currencies Euro (€) and USD, with all taxes included. The currency is automatically assigned according to the Territory of the billing and delivery addresses.

You understand and agree that Products may be subject to customs duties, postal, tax or any other additional costs to transport, import or deliver the Products in Your country of residence or delivery. These taxes are independent from flowers & leaves’s control. You agree, if applicable, to fully bear these additional costs which will appear before You check the box related to the PSM and click on the “CHECK OUT” button.

8. ORDER

All orders are subject to stock availability of the Product(s). Items in your shopping basket are not reserved and may be purchased by other Users until the confirmation of Your Order.

Products are available for Your personal use only and not for resale. By placing an Order on the Site, You warrant that You will use the Product for Your personal use only. Moreover, You may not purchase more than four (4) pairs of shoes and/or leather goods in total within thirty (30) days irrespective of whether it is in one (1) or several Orders.

flowers & leaves, in its sole discretion, reserves the right not to confirm an Order, including but not limited to where there is an assumption that the User will place an Order for resale purposes.

To place an Order on the Site, You must fill out the Form and follow the instructions of the Site and agree to the PSM, Terms of Use («ToU») and the privacy policy of the Site (the “Cookies & Privacy Policy”).

When completing the form, You must specify the means of payment that will be used to complete the Transaction in response to Your Order, subject to acceptance by flowers & leaves. Each Order is checked paying particular attention to the billing address, the delivery address and the credit card used.

The following means of payment are accepted by flowers & leaves:

1. Direct Bank Transfer
2. Payment at Destination when the delivery address is at the same region.
3. Credit Cards ( Master Card, Visa, American Express)

We only accept credit cards of individuals (excluding company cards) residing at the billing address.

Billing information indicated in Your Order must correspond to the credit card holder. flowers & leaves may contact the credit card holder directly if necessary for verification and ask him/her for additional information. Such verifications will extend the delivery time with two (2) additional business days. If this condition is not fulfilled and/ or flowers & leaves fails to reach the holder of the credit card, flowers & leaves reserves the right to cancel Your Order.

You may prefer to place Your Order through our Customer Service, which You may contact as specified in clause 1 hereinabove. Please note that no bank details shall be sent by email or through the Customer Service contact form. The Customer Service will request from You – on the phone exclusively – all information required by the financial institutions to process the payment of Your Order.

Your credit card will only be charged upon receipt of the authorization provided by the issuing company and upon acceptance of Your Order by flowers & leaves.

Subject to the acceptance of your Order, flowers & leaves will send You a confirmation of the conclusion of the Transaction to the email address that You provided when placing the Order.

The Transaction will only be concluded when flowers & leaves will have confirmed its acceptance by sending You the confirmation email including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and custom duties and the mean of payment chosen by You.

Any Order placed on a holiday or weekend will be processed the next business day.

If You wish to cancel or modify your Order before the shipment of Your Products, You may contact flowers & leaves as soon as possible at the following phone number +30 211 1135412 within 2 hours from the time that the order was placed. flowers & leaves will use its best endeavors to fulfill Your request. However, this request will be handled as a simple wish, which flowers & leaves will handle in its sole discretion. flowers & leaves cannot warrant that the Order will be canceled or modified upon Your request.

9. USER ACCOUNT

You may register on the Site to obtain a User Account, that will allow You to benefit from the Services as described in the ToU.

flowers & leaves kindly asks You to refer to the ToU available through the following link ToU or any issue related to Your User Account.

10. SHIPMENT NUMBER

flowers & leaves will send You, upon shipment of Your Order, a confirmation email which will contain Your tracking link.

To ensure the safety of Your Order, flowers & leaves does not provide directly Your tracking number, but Your carrier’s tracking link.

11. TRANSPORT AND DELIVERY

Products will be delivered exclusively to the address mentioned in the Form at the time of the Order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order.

Shipping costs are available in two currencies, depending on the Country where the delivery has to be made. They are automatically calculated in the currency of the Country of delivery.

You agree and recognize that shipment’s options vary, depending on the country where Your Order has to be delivered. The recipient’s signature is always required.

flowers & leaves undertakes to ship Your Order as soon as possible after completion of the Transaction.

At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service within three days.

In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You within seven business days.

In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.

12. PACKAGING

All Orders placed on the Site are sent with their original box and accessories, and carefully packed.

If the Products are offered as a gift to a third person, You may add a personal message to the Order. This personal message will be printed on a dedicated note card. This option may only be selected at the end of the Order process. You are solely responsible for the content of the message.

You will be asked to select this option at the end of Your Order.

13. CANCELLATIONS

13.1 State of the product returned

flowers & leaves may accept unused Products in their original condition and proceed to a refund if the original purchase receipt and its return authorization number are sent with the Product.

flowers & leaves will not accept any return of fragrances due to transport restrictions.

In addition, flowers & leaves will not accept any return of Products that appear to have been used or have been damaged.

In particular, the outsole of the shoes shall remain unmarked and in its original condition. You shall try the shoes only on a clean and carpeted surface until You are certain to keep them. flowers & leaves reserves the right to refuse the return of the Products or to accept it by deducing the handling and repair costs, if the Products have been returned with an apparently damaged outsole. flowers & leaves will not accept any return of Accessories & Bags.

13.2 Return request

Within four (4) days from receipt of Your Order, You shall inform flowers & leaves of Your wish to return the Product(s).

To do so, you can:

– either organize the collection of your parcel using the same carrier that was used to deliver your order.

– or contact the Customer Service at +30 211 1135412. You then have four (4) days to return the products.

Online Orders cannot be returned in any of flowers & leaves’s authorized resellers.

13.3 Return conditions

You will not bear the return shipping costs if You follow the return instructions.

– You can arrange the pick-up at a convenient time for You between 10.00 am to 5.00 pm (Monday from Friday, except bank holidays).

– You must return the Product in its original parcel and original box, with all related accessories included when You opened the parcel.  If not, You may incur the payment of a fee.

– Place the original box(es), the return authorization email and the original purchase invoice in the shipping parcel.

– Close properly the shipping parcel.

You may also organize the return with the courier of your choice, under your responsibility, within four (4) days of informing the Client Service.

In addition, You agree to take particular care when packing the Product to be returned. If the returned Product has been damaged due to improper packaging, flowers & leaves reserves the right to refuse its return or to accept it with a partial refund only (price reduced with repair costs).

Following receipt of Your Products in return, and provided that the return conditions are met, flowers & leaves shall notify You by email that the total or partial refund of your Order is being processed. A credit shall then be issued in the same form as the original payment.

Depending on Your financial institution, the refund may take up to 10 (ten) working days after flowers & leaves has sent you the confirmation of the return.

14. DEFECTS

flowers & leaves undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.

However, if Your Product shows any defect, please contact the Customer Service immediately, and no later than two (2) days from the date of delivery, at the following email address: info@flowersleaves.gr

In such case, You must indicate in Your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).

After considering these elements, flowers & leaves reserves its right to recover the Product to conduct a physical investigation.

In case of a recognized defect, flowers & leaves undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.

flowers & leaves reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).

15. LIMITATION OF LIABILITY

Subject to possible liability arising from a defect as defined supra, flowers & leaves shall only be liable for damages resulting from gross negligence or willful misconduct, whether in connection with the conclusion or performance of the Transaction or in connection with Your use of the Site.

16. GUARANTEE OF AUTHENTICITY

flowers & leaves sells its quality Products through the Site www.flowersleaves.gr , and authorized resellers.

flowers & leaves cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with, second-hand or from dubious origins.

All other sites – except the one described above – containing the name “flowers & leaves” in the top level domain (meaning the name of the domain name) are not authorized to sell flowers & leaves products and may be selling counterfeited products. flowers & leaves kindly asks You to to check the list of authorized resellers.

17. ERRORS AND INACCURACIES

flowers & leaves’s purpose is to provide You with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a website is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products. flowers & leaves reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, and to modify or update the information at any time without prior notice.

18. SECURITY OF ELECTRONIC DATA TRANSFER

flowers & leaves undertakes to maintain at all times the highest standards of security. Not only the Site does use SSL (Secure Socket Layer) encryption, but it is also reinforced with all of the various existing encryption processes in order to provide the most effective protection possible for all sensitive payment information. flowers & leaves does not have any access to confidential information about the means of payment. Indeed, only its banking partner has access to confidential information (card number, validity date, secret code) and these pieces of information cannot be reached by any other third party.”

19. CONFIDENTIALITY AND PRIVACY POLICY

flowers & leaves cares about Your privacy

Any and all personal information that flowers & leaves may collect about You through the Site is subject to flowers & leaves’s Privacy Policy, which is available through the following link: Cookies & Privacy Policy.